Terms & Conditions

1. Our Services

Centerpiece Meals prepares fresh, ready-to-eat meals from a set weekly menu and delivers them within our service area. Menus, dishes, and pricing are described on our website and may change from time to time.

2. Orders and Menus

• Our menu is set each week. At this time, we do not offer substitutions or custom modifications to individual dishes, nor to the quantity of each dish that is not in alignment with your selected meal plan. The only reasonable exception is for dietary restrictions such as allergies; adjusting the meal plan order will be at our discretion.
• You may order week to week, purchase several weeks at once, or purchase a full month.
• Orders for a delivery week must be placed by the deadline stated at checkout (currently Saturday end of day for the following week). Orders placed after the deadline are scheduled for the next available week.
• We may limit quantities, decline, or cancel an order at our discretion, including when an item is unavailable.

3. Pricing and Payment

• Prices are listed on our website in U.S. dollars.
• Applicable Puerto Rico sales tax (IVU) is added at checkout.
• Payment is processed securely through our third-party payment processor. You authorize us to charge your selected payment method for your order and, if you choose a recurring plan, for each billing cycle until you cancel.
• Delivery within our service area is included in the listed price, and no tipping is required.

4. Subscriptions, Skips, and Cancellations

• If you choose a recurring plan, it renews automatically each cycle until you cancel.
• You may skip a week, pause, or cancel from your account or by contacting us before the applicable order deadline. Changes requested after the deadline take effect the following cycle.
• Because meals are made to order from fresh ingredients, we generally cannot cancel or refund an order once its deadline has passed.

5. Delivery

• We deliver on the days and within the time windows stated on the website and/or at checkout, currently Monday and/or Wednesday mornings and/or early afternoons. Pick-up is currently not available, only delivery.
• You are responsible for providing accurate delivery information and for arranging safe receipt of your meals. We are not responsible for meals left according to your delivery instructions.
• Reusable containers, ice packs, and delivery bags remain our property. Please rinse containers after use and return them at an upcoming delivery. We handle the cleaning and sanitizing of our property. Furthermore, should you cease our services temporarily or indefinitely, we reserve the right to collect the containers, ice packs, and/or delivery bags.

6. Food Safety, Allergens, and Storage

• Our meals are prepared in a kitchen that handles common allergens, including milk, sesame, nuts, eggs, soy, wheat, fish, and shellfish. We cannot guarantee that any meal is free from any allergen.
• You are responsible for reviewing meal descriptions and for informing us of allergies or dietary restrictions for each individual you intend to consume our food (ex. spouses, children). Providing this information does not guarantee a meal will be suitable for you and/or any consumer of our food. If you have food allergies or dietary sensitivities, please contact us before ordering. By purchasing our meals, you acknowledge that food allergies and sensitivities can develop over time. Centerpiece Meals is not responsible for allergic reactions resulting from undisclosed allergies, newly developed allergies, or individual food sensitivities.
• Refrigerate meals promptly, follow the storage and reheating instructions on each label, and consume by the date indicated and/or within 6 days of delivery. We are not responsible for issues caused by improper storage or handling after delivery.

7. Refunds and Credits

If something is wrong with your order, contact us within 24 hours of delivery and we will work with you in good faith to make it right, which may include a credit or replacement. Refunds and credits are provided at our discretion.

8. Health Disclaimer

Nutrition information, when provided, is an estimate. Our Services are not medical or nutritional advice. Consult a qualified professional before making dietary decisions, especially if you have a medical condition or allergy, or are pregnant or nursing.

9. Intellectual Property

All content on our website, including text, photographs, logos, and branding, is owned by Centerpiece Meals and may not be used without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Centerpiece Meals is not liable for any indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for any claim related to an order will not exceed the amount you paid for that order.

11. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and the “Last updated” date will reflect the revision.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Puerto Rico and the United States, without regard to conflict of law principles.

13. Contact Us

Questions about these Terms? Email us at centerpiece.biz@gmail.com.